求人を保存 検索に戻る 職務内容 求人情報 類似した求人Competitive salary & benefits with career growth opportunitiesWork in a dynamic, global team with a fun and engaging office culture企業情報This opportunity is with a large organization within the Technology industry.職務内容Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, scripts, and quality standards.Identify performance trends and areas for improvement through call audits and data analysis.Provide detailed, constructive feedback and coaching to customer service agents to enhance service quality.Collaborate with team leaders and training departments to develop and refine quality assurance guidelines and training materials.Generate and present QA reports, highlighting insights and recommendations for process improvements.理想の人材Native-level Japanese and business-level English, Korean fluency is a plusminimum 2 years QA experience in call center industryAmenable to work in Tokyo Office条件・待遇Work from home up to 4x per weekFixed work hoursRSU OptionsコンタクトMichelle Rosette求人番号JN-032025-6683525電話+813 6832 8698求人情報分野カスタマーサービス職種コールセンター業界IT・通信勤務地東京23区雇用形態正社員担当コンサルタントMichelle Rosette担当コンサルタントの電話番号+813 6832 8698求人番号JN-032025-6683525企業タイプ外資系企業
