「コールセンター」の求人案件数

Operation manager manages daily operations by responding to escalations from supervisors and coordinating with related departments and vendors. It is an in-house center and is responsible for achieving a higher performance than the vendor center.

The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.

• The Call Center Leader will manage the development, implementation and enhancement of call center systems, strategies and technologies. It also consists of developing strategic plans for communication and management for performance objectives.

You will use your powerful combination of business analysis skills, SalesForce expertise and demonstrable delivery and improvement experience in a CS environment, to set up for launch and to drive quality and efficiencies for their new CS operation.

You will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The Quality Assurance will monitor and assess Advisors calls, identify training needs and provide constructive feedback.

You will be responsible for delivering, planning and organizing training contents and materials of the customer service team.

You will be ensuring that the highest levels of customer service are delivered to their customers at all time and via every communication channel, as well as overseeing the customer service team's daily work.

A customer service staff, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.