Customer Engagement Lead

日本 外資系企業 年収 800万円 - 1200万円 外資系企業 求人詳細を見る
Why This Role Is UniqueJapan became one of PageGroup's global key investment markets in 2023, with a long-term plan to significantly scale our local operations. As part of this growth, we are transforming how we operate internally and how we engage clients externally.This new Customer Engagement Lead role sits at the centre of that transformation.
  • Hybrid strategic + client-facing role with direct business impact
  • Shape Japan growth while building APAC & global leadership exposure

企業情報

About the Customer Engagement Function

Launched in 2022, the Customer Engagement function sits within our Operating Model & Customer Engagement pillar and supports two core areas:

  • External: strengthening key account management, BD quality, commercial excellence, and advisory support
  • Internal: building scalable processes, frameworks, and tools that help consultants operate more effectively

Who We Are

PageGroup is a global specialist recruitment company listed on the London Stock Exchange (FTSE 250), with 7,700+ employees across 140 offices in 36 countries. We opened our Tokyo office in 2001.

職務内容

Strategic Customer Engagement & Key Account Excellence

  • Support the build and implementation of our Japan Key Account Management framework
  • Partner with global CE and Enterprise Solutions teams to adapt account strategies to Japan's market
  • Develop tailored approaches for contracting clients, global Japanese companies, and other priority segments
  • Lead and support client engagement activities including BD meetings, pitches, reviews, and commercial discussions
  • Conduct in-person client meetings to strengthen relationships, understand client needs, and identify growth opportunities
  • Deliver tailored hiring and engagement solutions aligned to client priorities



Internal Process Improvement & Operational Excellence

  • Identify gaps across the customer journey and propose practical improvements
  • Support rollout of company-wide initiatives including KAM frameworks, BD standardisation, etc.
  • Improve usage of internal tools, systems, and workflows to strengthen consultant effectiveness and customer outcomes



Project Leadership & Change Management

  • Lead strategic initiatives end-to-end - from identifying problems through to implementation
  • Translate global and APAC client best practices into practical frameworks for Japan
  • Partner with leadership teams to drive adoption, consistency, and long-term behavioural change

理想の人材

  • Experience in a customer-facing role such as recruitment, consulting, sales, or key account management
  • Comfortable conducting in-person client meetings and building long-term relationships through practical, value-driven engagement
  • Strong organisational skills with the ability to manage multiple initiatives and priorities simultaneously
  • Able to translate data and business insight into clear recommendations and practical action
  • Interested in improving BD quality, client engagement standards, and internal ways of working
  • Comfortable working cross-functionally with leadership, Operations, Marketing, L&D, and other business functions
  • Curious, adaptable, and proactive, with the ability to operate effectively in a fast-moving environment
  • Self-driven with a strong ownership mindset and focus on outcomes



条件・待遇

  • Hybrid client-facing & strategic scope: Design and implement key account management and BD excellence frameworks while supporting company-wide operational initiatives and senior commercial engagement.
  • Direct impact on how Japan grows: Japan is undergoing a multi-year evolution of its operating model, commercial discipline, and engagement standards. Your work will directly shape how we grow across our business pillars.
  • High visibility across APAC and the global platform: Represent Japan within PageGroup's global Enterprise Solutions network and work closely with the Japan Board to translate global client strategies into practical local execution.
  • Accelerated, practical skill-building: Gain hands-on experience across key account management, strategy execution, framework design, commercial advisory, and cross-functional leadership - capabilities usually built across several roles.
コンタクト
Lalita Mosorin
求人番号
JN-052026-7021932
電話
+813 6832 8633

求人情報

分野
営業
職種
アカウントマネージャー
業界
ビジネスサービス
勤務地
日本
雇用形態
正社員
担当コンサルタント
Lalita Mosorin
担当コンサルタントの電話番号
+813 6832 8633
求人番号
JN-052026-7021932
企業タイプ
外資系企業

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