コールセンター運営の現場責任者として現場管理を行っていただきます。クライアント企業及び社内連携部署との調整やフローの改善提案を行っていただきます。

フィンテック業界の大手企業様の顔として、グローバルカスタマーサクセスのお仕事をしていただきます。法人企業様に対して日英両方をハイレベルで使用して業務を行っていただけます。

• Build key relationships with Operations, Product Management and Tech/Dev teams to drive change across the payment ecosystem
• Support the launch of new payment features, new markets, and ensure the smooth running of existing processes.

• Providing outstanding customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
  
• Enhance the Tech support service like installation, connection, hardware management and workflow support of terminal clients over the phone
  

• アプリのサポートに関するコー ルセンターの運営（委託先コールセ ンターのマネジメント）
• お客さまの声に関する分析ならびに サービス改善の企画・実行

コールセンター自体は別にあり、コールセンターの企画や運用を担う司令塔の役割を担っている横ぐしを指している部隊のマネージメントです。（コールセンターマネージャーではありません）

外資系コンピューターソフトウェア企業にてテクニカルサポートでのオペレーションSVの業務です。

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

-Provide customer support to our exisitng customers [internationally & in Japan]

-Communicate internally to solve the issue in a timely manner

QA Coach will ensure that agents provide quality service in line with organizational objectives.

• Ensure that the content our community posts aligns with our standards
• Improve the quality of the content in our platform, preventing harmful content to reach the users

• Ensure that the client expectations are met with excellence
• Offer solutions for our clients customers using your communication skills

This is an opportunity to work in Malaysia as a marketing expert - sales rep to support clients in an IT company. The successful candidate will start working in Japan and relocate to Malaysia after 6 months.

In this role you will be Supervising a team of 7 staff members. The focus of this team is to collaborate and analyze advertisers and paid advertising content on social media platforms to ensure the advertisements are following local guidelines and regulations.

・仙台にてカスタマーサービス系ポジションのリクルーティングを担当

・主に中途採用業務に従事していただきます

Responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.

Project management for their Contact as a Service solution to customers.

Infra/network engineering for their Contact as a Service solutions to customers

The customer service tech support will provide fast and useful technical assistance on computer systems. you will answer queries on basic technical issues and offer advice to resolve the issue.

As a Technician, you will provide technical support of radio frequency interference events, full-time managed services and network operations functions related to the troubleshooting and the resolution of customer service issue.