レジャー・旅行・観光業界のカスタマーサービスの求人

海外旅行需要の回復に伴い、航空券手配部門の体制強化が急務となっています。業務拡大のため、即戦力となる経験者を新たに募集します。

お客様対応やクライアント企業との関係構築、旅行プランの提案、予約 ・ 変更 ・ キャンセル対応等担当していただくポジションです。

ユーザー間で発生する重大な安全リスク（DV、自傷行為、人身売買など）に対応し、信頼性の高いサービス環境を守る役割。
高い共感力と冷静な判断力を活かし、グローバル基準でのリスク調査・対処を行うセーフティ領域の専門職です。

You will have the unique responsibility of managing inquiries from Japanese-English clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-English clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.

As a Workforce Specialist, where you'll optimize employee scheduling, monitor real-time deployment, and analyze performance metrics to ensure efficient operations. This role requires fluency in English and Japanese, at least 2 years of call center experience, and offers a competitive salary up to 8M JPY with remote work options after a 6-month probation.

You will guarantee exceptional support for members expressing dissatisfaction or providing a detractor score in our NPS survey. You will manage complaint handling, mentoring senior team members, Team Managers, and other relevant roles through quality assurance, coaching, and training programs.Your effectiveness will be assessed by decreasing personal escalations, minimizing refunds and compensations, and enhancing member retention following issue resolution.

As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company!

As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.

This role focuses on driving user insights to enhance customer experience and service strategy in the Japan market. It combines research, competitor analysis, and cross-functional collaboration to deliver real business impact.