In this role, you will be managing an internal team of about 10 members, as well as managing an external vendor. Your focus will be to ensure the team is and vendor are performing well, as well as finding areas to improve performance.

• Ensure that our customer have an excellent experience with our products
• Offer solutions in regards of the usage of our financial services

• Ensure that the client expectations are met with excellence
• Offer solutions for our clients customers using your communication skills

• お客様の声の分析に基づくサービスの改善、CS運営ツールの改善の企画・推進
• KPI設定などによるコールセンター管理

• Be involved in the Fintech industry
• Use your knowledge in order management

• Demonstrate your leadership responding for the team's success
• Manage a team of CS specialists providing quality of service to our customers

• Demonstrate your leadership responding for the team's success
• Support the fast expansion and growth of one of the most well-known online travel agencies

• お客様の声の分析に基づくサービスの改善、CS運営ツールの改善の企画・推進
• アプリ、サービスなどの改善提案、推進

• 顧客コミュニケーション全般（電話、メール、FAQ、メールマガジンなど）に関する体制構築および業務管理
• お客さまにサービスを継続してご利用いただくための改善施策の検討と実行