• アウトソースコールセンターの運用、新人教育、SV指導、品質管理、労務管理
• テレマーケティング・キャンペーン結果の分析と収益管理

• アウトバウンドコールセンターにおけるマネジメント業務
• オペレーター育成、エスカレーション対応

Your role will be focused within the Automotive team, supervising the call center operators. You will handle the business operations including manual creation, training and onboarding, kpi management, call escalations. Your mission is to improve the function of this team in order to improve the performance.

This position will focus on the support of Japanese members requiring emergency support while being located overseas, including repatriation.

My client is looking for a new member to join the Call Center Management team, this is a new headcount as the team and demand for the service is rapidly growing. This role will almost work exclusively with my client's vendors on promoting best practice, and further strengthening the relationships with these vendors to provide the best service to customers and clients.

My client is looking for candidates with call center experience, who are keen to grow their career and skill within insurance. Your role with my client will focus on providing an informative customer experience, while continuously learning about new products and developing your market knowledge.

You will be responsible for performing on site support of Desktop, Workstation, Laptop, End-node LAN/Voice and other technologies as required, also to provide a great customer-service experience.