• お客さま・代理店からの入電に対する受電応対・支援業務
  
• オペレーターの育成・指導、キャリアアップに向けたコーチング
  

• KPI策定・改善
  
• 業務改善における発案やPMO業務
  

This position will focus on the support of Japanese members requiring emergency support while being located overseas, including repatriation.

My client is looking for candidates with call center experience, who are keen to grow their career and skill within insurance. Your role with my client will focus on providing an informative customer experience, while continuously learning about new products and developing your market knowledge.

Operation manager manages daily operations by responding to escalations from supervisors and coordinating with related departments and vendors. It is an in-house center and is responsible for achieving a higher performance than the vendor center.

This role is responsible for handling the business operations and supporting plans to keep on improving the operations. You will be working with various teams, such as IT and Business Development to deliver quality services to the clients and end users.

You will be responsible for performing on site support of Desktop, Workstation, Laptop, End-node LAN/Voice and other technologies as required, also to provide a great customer-service experience.