Save Job Back to Search Job Description Summary Similar JobsHybrid strategic + client-facing role with direct business impactShape Japan growth while building APAC & global leadership exposureAbout Our ClientAbout the Customer Engagement FunctionLaunched in 2022, the Customer Engagement function sits within our Operating Model & Customer Engagement pillar and supports two core areas:External: strengthening key account management, BD quality, commercial excellence, and advisory supportInternal: building scalable processes, frameworks, and tools that help consultants operate more effectivelyWho We ArePageGroup is a global specialist recruitment company listed on the London Stock Exchange (FTSE 250), with 7,700+ employees across 140 offices in 36 countries. We opened our Tokyo office in 2001.Job DescriptionStrategic Customer Engagement & Key Account ExcellenceSupport the build and implementation of our Japan Key Account Management frameworkPartner with global CE and Enterprise Solutions teams to adapt account strategies to Japan's marketDevelop tailored approaches for contracting clients, global Japanese companies, and other priority segmentsLead and support client engagement activities including BD meetings, pitches, reviews, and commercial discussionsConduct in-person client meetings to strengthen relationships, understand client needs, and identify growth opportunitiesDeliver tailored hiring and engagement solutions aligned to client prioritiesInternal Process Improvement & Operational ExcellenceIdentify gaps across the customer journey and propose practical improvementsSupport rollout of company-wide initiatives including KAM frameworks, BD standardisation, etc.Improve usage of internal tools, systems, and workflows to strengthen consultant effectiveness and customer outcomesProject Leadership & Change ManagementLead strategic initiatives end-to-end - from identifying problems through to implementationTranslate global and APAC client best practices into practical frameworks for JapanPartner with leadership teams to drive adoption, consistency, and long-term behavioural changeThe Successful ApplicantExperience in a customer-facing role such as recruitment, consulting, sales, or key account managementComfortable conducting in-person client meetings and building long-term relationships through practical, value-driven engagementStrong organisational skills with the ability to manage multiple initiatives and priorities simultaneouslyAble to translate data and business insight into clear recommendations and practical actionInterested in improving BD quality, client engagement standards, and internal ways of workingComfortable working cross-functionally with leadership, Operations, Marketing, L&D, and other business functionsCurious, adaptable, and proactive, with the ability to operate effectively in a fast-moving environmentSelf-driven with a strong ownership mindset and focus on outcomesWhat's on OfferHybrid client-facing & strategic scope: Design and implement key account management and BD excellence frameworks while supporting company-wide operational initiatives and senior commercial engagement.Direct impact on how Japan grows: Japan is undergoing a multi-year evolution of its operating model, commercial discipline, and engagement standards. Your work will directly shape how we grow across our business pillars.High visibility across APAC and the global platform: Represent Japan within PageGroup's global Enterprise Solutions network and work closely with the Japan Board to translate global client strategies into practical local execution.Accelerated, practical skill-building: Gain hands-on experience across key account management, strategy execution, framework design, commercial advisory, and cross-functional leadership - capabilities usually built across several roles.ContactLalita MosorinQuote job refJN-052026-7021932Phone number+813 6832 8633Job summaryFunctionSalesSpecialisationAccount ManagerSpecialisationBusiness ServicesLocationJapanJob TypePermanentConsultant nameLalita MosorinConsultant phone+813 6832 8633Job ReferenceJN-052026-7021932Company TypeForeign Multinational
