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ServiceNow IRM Engineer (Bilingual) - Risk Platforms, Tokyo

Tokyo 23 Wards Temporary ¥6,500,000 - ¥8,500,000 per year Foreign Multinational View Job Description
This role supports the development and operation of ServiceNow-based IRM and TPRM solutions within a large financial services environment. You will collaborate regionally to maintain platform stability, enhance capabilities, and deliver effective risk and compliance tooling.
  • Work on enterprise risk platforms used across global teams
  • Grow IRM/TPRM expertise in a high-impact ServiceNow role

About Our Client

A leading global financial services institution with a strong presence in Japan and across international markets, operating large-scale technology platforms supporting risk, compliance, and enterprise processes.

Job Description

  • Collaborate with global stakeholders to maintain high availability of ServiceNow applications
  • Develop, enhance, and support IRM and TPRM processes on the ServiceNow platform
  • Build and maintain dashboards, KRI/KPI reporting, and executive risk analytics
  • Integrate ServiceNow with upstream/downstream systems and data sources
  • Support upgrades, patches, and enhancement releases across the platform
  • Provide technical support and training to end users across risk functions
  • Contribute to continuous improvement of platform processes and service delivery
  • Participate in release, deployment, and change management activities



The Successful Applicant

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • ~5+ years of ServiceNow development, administration, or support experience
  • Strong JavaScript and ServiceNow scripting knowledge (e.g., Script Includes, GlideAjax, Business Rules, REST APIs, workflows, UI policies, reports, ACLs)
  • Hands-on experience with upgrades, maintenance, update sets, and data migration
  • Experience with integrations and import sets
  • Understanding of release and change management processes
  • Strong troubleshooting and stakeholder communication skills
  • Business-level Japanese and professional English (bilingual communication required)

Preferred

  • Experience in IRM, TPRM, GRC solutions or related frameworks
  • ServiceNow CIS certification
  • Familiarity with SOX, NIST CSF, ISO 27001, COBIT, or similar standards
  • Experience with dashboards, reporting, and risk analytics
  • Basic knowledge of Linux/Windows environments
  • Experience supporting user adoption or end-user training

What's on Offer

  • Opportunity to work on enterprise-scale risk platforms with global exposure
  • Career development in IRM/TPRM and ServiceNow expertise
  • Collaborative, international working environment
  • Hybrid work style in Tokyo
  • Exposure to complex integrations, analytics, and platform enhancements



Contact
Serena Wu
Quote job ref
JN-062026-7049340
Phone number
+81 3 6627 6137

Job summary

Function
IT
Specialisation
Programming / Development
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Serena Wu
Consultant phone
+81 3 6627 6137
Job Reference
JN-062026-7049340
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.