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Senior Application Support Engineer【Well Known Company】

Tokyo Temporary ¥5,400,000 - ¥6,600,000 per year Foreign Multinational View Job Description
This role delivers hands‑on L2 production application support, including incident resolution, root cause analysis, and minor enhancements for business‑critical systems. It requires strong frontend and backend expertise, effective stakeholder communication, and availability for on‑call support to ensure stable, high‑quality service.
  • English and Japanese Enviroment
  • Industry Leading Tech Consulting Company

About Our Client

This opportunity is with a large organization in the Technology & Telecoms industry. The company is known for delivering advanced solutions and maintaining a strong presence in the market, making it an excellent environment for professionals seeking to grow their careers.

Job Description

  • Deliver L2 production application support, handling incidents, conducting root cause analysis, applying defect fixes, and implementing minor enhancements in SLA‑driven environments.
  • Support and maintain frontend and backend systems using technologies such as React, Next.js, JavaScript/TypeScript, Java, APIs, and cloud‑based infrastructure.
  • Communicate effectively with stakeholders through clear updates, documentation, status reporting, and timely issue escalation during critical support situations.
  • Participate in on‑call/P1 support, transition and knowledge‑transfer activities, and apply best practices to ensure stable, high‑quality application operations.

The Successful Applicant

  • Business‑level Japanese proficiency (JLPT N2 or above), capable of supporting daily operations, documentation, and stakeholder communication.
  • Business‑level English proficiency, able to clearly communicate technical issues, status updates, and support documentation.
  • Ability to switch effectively between Japanese and English in operational and client‑facing support scenarios.
  • Strong written and verbal communication skills to produce clear reports, incident updates, and technical documentation in both languages.

What's on Offer

  • Collaborative work environment with opportunities for professional growth.
  • Bilingual work enviroment
  • Opportunity to join a well known company
Contact
Serina Miyazono
Quote job ref
JN-042026-6998648
Phone number
+81 3 6627 6130

Job summary

Function
IT
Specialisation
Applications Support
Specialisation
Technology & Telecoms
Location
Tokyo
Job Type
Temporary
Consultant name
Serina Miyazono
Consultant phone
+81 3 6627 6130
Job Reference
JN-042026-6998648
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.