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Project Coordinator (Customer Success) / Tech giant company

Tokyo Temporary - ¥6,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
This role is responsible for onboarding support related to platform implementation.You will help promote usage within business units and maximize the value of the platform.
  • Skill development in both IT and business domains.
  • Work at a global environment utilizing Japanese and English skills.

About Our Client

The employer is a large organization operating within the Technology & Telecoms industry. They are recognized for their innovative solutions and commitment to excellence in delivering technology servicesThis organization plays a key role in connecting business units and development teams within a company that is expanding platforms supporting a wide range of business areas.

Job Description

  • Support business units with platform implementation
  • Respond to inquiries and understand requirements
  • Create and improve FAQs and documentation
  • Organize and prioritize requests and issues
  • Collaborate with development teams and propose specification improvements
  • Share success cases and promote broader adoption
  • Conduct user satisfaction surveys (questionnaires and interviews)
  • Communicate new features and updates
  • Create JIRA tickets, meeting minutes, and manage progress
  • Proactively drive issues from identification to resolution

The Successful Applicant

  • Flexibility to adapt to a dynamic work environment in TokyoStrong communication skills
  • Logical thinking and information organization abilities
  • Facilitation skills
  • Problem-solving and analytical skills
  • Ability to explain concepts clearly
  • Flexibility and adaptability
  • Proactive attitude and willingness to learn
  • Business-level Japanese

What's on Offer

  • Stable, long-term employment environment
  • Clear roles and growth opportunities
  • Skill development in both IT and business domains
  • Work in a supportive and innovative environment in Tokyo.
  • Working hours: 9:00 AM - 5:30 PM
  • Remote work available
  • Free meals at the in-house cafeteria



If you are ready to take on this exciting opportunity as a Tech Support/Coordinator, we encourage you to apply today.

Contact
Krisztina Szokolai
Quote job ref
JN-062026-7032723
Phone number
+81366276101

Job summary

Function
IT
Specialisation
Project Management
Specialisation
Technology & Telecoms
Location
Tokyo
Job Type
Temporary
Consultant name
Krisztina Szokolai
Consultant phone
+81366276101
Job Reference
JN-062026-7032723
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.