Save Job Back to Search Job Description Summary Similar JobsA permanent role in a globally recognized organization.An engaging work culture focused on growth and excellence.About Our ClientOur client is a prominent player in the transport and distribution industry, boasting a large organization spread globally. Known for its commitment to excellence, the company offers a collaborative work environment in Tokyo and continually seeks to enhance its operations and customer service experience.Job DescriptionManage ocean import operations and customer service tasks efficiently.Coordinate and communicate with clients and internal teams for seamless operations.Ensure documentation for transport and distribution is accurately maintained.Comply with customs regulations and other relevant legal and administrative requirements.Resolve customer queries and complaints in a professional manner.Monitor and report on transport and logistics performance.Enhance customer satisfaction through proactive and responsive service.Contribute to team efforts to achieve departmental and company objectives.The Successful ApplicantA successful Ocean Import Customer Service and Operations representative should have:A solid background in logistics, transport, or a related field.Proficiency in customer service and operations within the transport & distribution industry.Strong communication skills to liaise with customers and team members effectively.Experience in handling ocean import operations and logistics idealA customer-centric approach with problem-solving abilities.Business level of English and high business JapaneseWhat's on OfferCommuting allowance to support your travel to our Tokyo office.An engaging work culture focused on growth and excellence.A permanent role in a globally recognized organization.ContactDavide CaprettaQuote job refJN-012025-6640017Phone number+81 3 6832 8675Job summaryFunctionCustomer ServiceSpecialisationImport-ExportWhat is your area of specialisation?Transport & DistributionLocationTokyo 23 WardsJob TypePermanentConsultant nameDavide CaprettaConsultant phone+81 3 6832 8675Job ReferenceJN-012025-6640017Company TypeForeign Multinational