Ocean Import Customer Service and Operations!

Tokyo 23 Wards 外資系企業 ¥4,500,000 - ¥5,500,000 per year Foreign Multinational View Job Description
We are seeking a dedicated Ocean Import Customer Service and Operations representative to contribute to our Transport & Distribution department. The ideal candidate will possess excellent customer service skills and a deep understanding of logistics within the transport and distribution industry.
  • A permanent role in a globally recognized organization.
  • An engaging work culture focused on growth and excellence.

About Our Client

Our client is a prominent player in the transport and distribution industry, boasting a large organization spread globally. Known for its commitment to excellence, the company offers a collaborative work environment in Tokyo and continually seeks to enhance its operations and customer service experience.

Job Description

  • Manage ocean import operations and customer service tasks efficiently.
  • Coordinate and communicate with clients and internal teams for seamless operations.
  • Ensure documentation for transport and distribution is accurately maintained.
  • Comply with customs regulations and other relevant legal and administrative requirements.
  • Resolve customer queries and complaints in a professional manner.
  • Monitor and report on transport and logistics performance.
  • Enhance customer satisfaction through proactive and responsive service.
  • Contribute to team efforts to achieve departmental and company objectives.

The Successful Applicant

A successful Ocean Import Customer Service and Operations representative should have:

  • A solid background in logistics, transport, or a related field.
  • Proficiency in customer service and operations within the transport & distribution industry.
  • Strong communication skills to liaise with customers and team members effectively.
  • Experience in handling ocean import operations and logistics ideal
  • A customer-centric approach with problem-solving abilities.
  • Business level of English and high business Japanese

What's on Offer

  • Commuting allowance to support your travel to our Tokyo office.
  • An engaging work culture focused on growth and excellence.
  • A permanent role in a globally recognized organization.



Contact
Davide Capretta
Quote job ref
JN-012025-6640017
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Import-Export
What is your area of specialisation?
Transport & Distribution
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-012025-6640017
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.