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Application Support Engineer【Full Remote】

Tokyo Temporary ¥3,500 - ¥5,000 per hour Foreign Multinational View Job Description
This role provides Japanese-language application support, responding to customer inquiries, investigating technical issues, and collaborating with international teams in English. It requires strong communication skills, experience in technical support or development, and the ability to analyze and resolve complex application, platform, or integration-related problems.
  • Fully remote position!
  • Work in a globally known company!

About Our Client

Our client is a global enterprise software provider that delivers a widely used cloud-based platform for digital workflows and enterprise operations. With a strong international presence and a collaborative, technology-driven culture, the company supports customers worldwide through advanced products and global support teams.

Job Description

  • Provide Japanese-language application support by handling customer inquiries through ticketing systems, calls, and online meetings.
  • Investigate, reproduce, and troubleshoot technical issues across application, platform, and integration layers.
  • Collaborate closely with international teams in English to analyze issues and drive resolution.
  • Document findings and solutions clearly while managing multiple cases in a fast-paced environment.

The Successful Applicant

  • Business-level Japanese communication skills (reading and writing), with professional English proficiency, especially for reading and written communication.
  • Experience in technical support or software development, with the ability to troubleshoot and analyze complex technical issues.
  • Strong communication skills to work effectively with customers and international teams.
  • The ability to manage multiple tasks independently in a fast-paced, changing environment.

What's on Offer

  • Fully remote work setup for flexibility and convenience.
  • Join a well known company
  • Competitive Salary
Contact
Serina Miyazono
Quote job ref
JN-042026-6998672
Phone number
+81 3 6627 6130

Job summary

Function
IT
Specialisation
Applications Support
Specialisation
Technology & Telecoms
Location
Tokyo
Job Type
Temporary
Consultant name
Serina Miyazono
Consultant phone
+81 3 6627 6130
Job Reference
JN-042026-6998672
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.