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Technical Project Manager - Customer Success Platforms

Tokyo 23 Wards Temporary Foreign Multinational Work from Home or Hybrid View Job Description
Manage end‑to‑end onboarding and technical support for complex ecosystem platform products, acting as the main technical point of contact for clients. Drive customer success in an international environment by improving processes, resolving issues with product teams, and helping clients maximize platform adoption and value.
  • High‑impact, client‑facing role
  • International, tech‑driven environment

About Our Client

This client sits at the center of a large‑scale platform ecosystem, working across multiple products and business units to deliver solutions that create clear, measurable value for clients. The environment is highly international and collaborative, offering exposure to complex technical platforms, close work with product and engineering teams, and real influence over how customer success operations and digital platforms continue to evolve.

Job Description

  • Own end‑to‑end onboarding for complex platform products, ensuring smooth and timely client activation
  • Act as the primary technical point of contact, handling client inquiries and issue escalation
  • Collaborate closely with product, engineering, and sales teams to resolve challenges and improve adoption
  • Identify workflow bottlenecks and improve onboarding and support processes through automation
  • Build trusted client relationships and contribute feedback to product and ecosystem growth

The Successful Applicant

  • Bachelor's degree in Computer Science, IT, MIS, or a related technical field
  • 5-8 years of experience in a technical, customer‑facing role (Technical CSM, TAM, Technical Support, etc.), preferably in SaaS or platform businesses
  • Proven experience onboarding clients to complex technical platforms and supporting post‑go‑live operations
  • Strong ability to understand technical systems quickly and act as the main technical contact for clients
  • Excellent communication and stakeholder management skills across product, engineering, and business teams
  • Strong problem‑solving, analytical, and multitasking skills in a fast‑paced environment
  • Business Japanese and business‑level English (TOEIC 800+ or equivalent)

What's on Offer

  • International, collaborative environment working closely with global product and engineering teams
  • Competitive, market‑aligned compensation for senior technical customer‑facing roles
  • High‑impact platform role with hands‑on involvement in complex systems, automation, and AI‑driven process improvement
Contact
Riko Ichio
Quote job ref
JN-052026-7008310
Phone number
+81 3 6627 6091

Job summary

Function
IT
Specialisation
Project Management
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Riko Ichio
Consultant phone
+81 3 6627 6091
Job Reference
JN-052026-7008310
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.