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The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.
We are seeking a dynamic and experienced Customer Support Manager to lead our software support team. The successful candidate will be responsible for overseeing the contact center operations, ensuring exceptional customer service, and achieving key performance indicators (KPIs).
Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.
-Provide customer support to our exisitng customers [internationally & in Japan]-Communicate internally to solve the issue in a timely manner
Lead legal innovation for the world's premier cloud services company in Japan, shaping the industry's forefront. Influence and impact as the Head of Legal Japan.
As the Supervisor of the Call Center and its operations, you will be responsible for on-site management and improvement of practices and activities. You will greatly contribute to the customer loyalty improvement of the client companies.
Be part of an experienced legal team. You would be in charge of contract reviewing, legal consultation, external consultation (legal advisor, judicial scrivener, etc.), investigation of incident cases and more.
Provide legal expertise and guidance to the different key departments, offering advice on contractual matters, regulatory compliance, and potential legal risks. Participate in negotiations, draft legal documents, and help ensure that the company's operations align with applicable laws and regulations of Japan.
By offering expert legal guidance, ensuring compliance, and mitigating risks, you will add value by protecting the company's interests, enhancing decision-making, and fostering a secure and legally responsible environment for sustained growth.
As the Acting Manager of the Call Center and its operations, you will be responsible for on-site management and improvement of practices and activities. You will greatly contribute to the customer loyalty improvement of the client companies.
・Extensive benefits package・Head of Legal
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