- 川崎市正社員500万円 - 720万円外資系企業
The Technical Support Supervisor is responsible to ensure support is provided in a timely, customer- oriented, and comprehensive manner. Promote a support culture that goes above and beyond what the customer expects and ensuring that every customer support contact is positive.
Fastest growing and biggest IT security company in the world, based in US
You have Technical and supervising experience
- 東京23区正社員500万円 - 900万円外資系企業
Reporting to Customer Service Manager, you will be responsible for monitoring and actively influencing the CS team's quality performance, making sure that the quality requirements in place are fulfilled and the goals consistently achieved.
You will also analyse advisors' quality results and performance in order to optimize processes and support their development, in partnership with the Quality TL and manager.
You are responsible for the quality of trainings of the Customer service team
You work for one of the most innovative IT and retail brands in the world
Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
Utilise Englsih skills!!
- 東京23区正社員600万円 - 850万円外資系企業
The Customer Service team leader will report to the head of CS and supervise a team of 10 people who provide e-mail and phone support to Japan based clients.
International environment where you can use your English language skills
Great work life balance with a lot of flexibility