The Customer Service Manager is a very hands-on role. He/she is responsible for the management and guidance of the Customer Service teams and leading by example through participation in operational activities for Support helpdesk/Event.
Very hands-on role while managing 7 people.
You will have international contacts in English
- 東京23区正社員800万円 - 1000万円外資系企業
The Head of Customer Service sets the vision, direction and culture of their team by managing individual and team performance KPI expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving Customer Satisfaction, real time service levels and schedule adherence and providing the first class service.
Head of Customer service department. You are able to speak fluently CN and JP
One of the most valuable start-up company. Active in the sharing service.