The Customer Service Manager is a very hands-on role. He/she is responsible for the management and guidance of the Customer Service teams and leading by example through participation in operational activities for Support helpdesk/Event.
Hands-on Challenging role while managing 7 people.
You will have international contacts in English
- 東京23区正社員800万円 - 1000万円外資系企業
As Customer Care Operations Manager, you will be responsible for Vendor management, performance improvement, Project management, ...
You will be responsible for big projects
You have experience in Call center management
東京23区正社員1000万円 - 1400万円外資系企業
You will be responsible for the whole operations with more than 250 employees.
You will be responsible for a new position in a multinational IT consultancy
You need to be innovative and be responsible for projects
The Manager of Customer Care Operations will be responsible for supporting Japan. Their primary functions are developing and implementing strategies that align with the organization vision to enhance the Customer Experience while adding operational efficiencies and achieving performance results at the contact center locations
You will be able to enhance customer experience
You will be responsible for the whole Japanese customer care operations
The Customer Service Senior Manager will be responsible for leading, coaching and developing a team of employees within the customer service department in all aspects of daily business including accepting and processing customer orders in a timely and accurate manner, determining and meeting customer requirements and expectations, assisting in the sales and delivery process, and meeting service level expectations.
Utilise English ability