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Customer Experience Specialist responsibilities include resolving customer queries, recommending solutions, and guiding service users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our customers and clients' trust in Asia. Ultimately, you will help establish Agoda's reputation as a company that offers excellent customer support.
Customer Service will help customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
Are you an experienced leader with a passion for customer service? Join our dynamic team as a Team Leader for our Hotel Contact Center! We're seeking a proactive and detail-oriented individual to lead a team of 7-15 dedicated professionals, ensuring exceptional service delivery and operational excellence.
国内外含むホテルや一般の顧客からのお問い合わせに、英語と日本語を使用して答えて頂きます。電話、メール、チャットを使用して頂き、クレームの割合は比較的低めです。充実したトレーニング制度のもと安心して働いていただけます。
世界的有名なオンライン旅行予約サイトにおいて、カスタマーサポート業務を行っていただきます。バイリンガルスキルを活かして、世界中の旅行者により快適、お手頃、安心な旅を提供できる非常にやりがいのあるポジションです。
国内外含むホテルからのお問い合わせに、英語と日本語を使用して答えて頂きます。電話、メール、チャットを使用して頂き、クレームの割合は比較的低めです。充実したトレーニング制度のもと安心して働いていただけます。
本ポータルを使用する顧客、クライアント(ホテル)に対するカスタマーサービスを行っていただきます。
Front office will welcome guests and handle check in-checkout, responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
We are seeking a dynamic and experienced individual to join our team as a Refund Counter Manager for our Tax-free shopping center located in Tokyo23. As the Refund Counter Manager, you will play a crucial role in the day-to-day operations of the Refund Counter, overseeing key departments such as sales, IT, HR, and Finance.
The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.
Join our team as a Passenger Ticket Agent, where you will play a pivotal role in managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While focusing on Japanese clients, you'll also have the exciting opportunity to engage with foreign clients, emphasizing the importance of English communication skills.
We are a leading global organization operating an in-house contact center in Tokyo, Japan. Our company specializes in providing exceptional customer service solutions to clients worldwide. To enhance our operational efficiency, we are seeking a highly skilled Workforce Management Specialist who is fluent in both Japanese and English. This role offers an excellent opportunity to join a dynamic team and contribute to our continued success.
As a Front Desk Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. You will be responsible for assisting guests with check-in and check-out procedures, answering inquiries, resolving complaints, and providing general information about the hotel and local attractions.
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