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The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.
世界トップIT企業のクライアントに向けて顧客関連のサポート業務を行ってもらいます。多様なスキルセットの習得が見込める非常にやりがいのあるポジションです。
コールセンター運営の現場責任者として現場管理および事業所改善活動を担うポジションです。企業の売り上げ・顧客満足度に直接関係するビジネスであるため、責任は大きく、とてもやりがいのある仕事です。
・大手外資系EC企業のクライアントに向けてコールセンターの管理・スタッフのリアルタイム勤怠管理等モニタリング業務
日系大手ネットワーキング企業でCSの人材育成や組織強化の役割を担う部署にて、顧客体験をより良いものにするための戦略やトレーニングを行っていただきます。"人にしかできないサポート"をモットーに、心がこもったカスタマーサービスに定評がある一流企業です。
保険会社内の新商品の導入に当たりコールセンターの拡大が予定されており、拡大に伴う企画運用、マネージメントを行うポジションです。
コールセンターの現場責任者として、現場管理および事業所改善活動を担当してもらいます。企業の売り上げや顧客満足度に直接関与し、責任は大きいですが、非常にやりがいのなるポジションです。
コンタクトセンターのオペレーション マネージャ―候補として、コンタクトセンター業務の運営や従業員の人事マネジメント、クライアントとの折衝や労務・会計管理などコンタクトセンターのマネジメント業務全般を担っていただくポジションです。新規案件立ち上げや今後の拡大を見据え、企業の中核を担っていただくポジションです。
This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.
As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.
As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan.
Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.
-Provide customer support to our exisitng customers [internationally & in Japan]-Communicate internally to solve the issue in a timely manner
As the Supervisor of the Call Center and its operations, you will be responsible for on-site management and improvement of practices and activities. You will greatly contribute to the customer loyalty improvement of the client companies.
This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.
This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.
We are seeking a dynamic and experienced Customer Support Manager to lead our software support team. The successful candidate will be responsible for overseeing the contact center operations, ensuring exceptional customer service, and achieving key performance indicators (KPIs).
As the Acting Manager of the Call Center and its operations, you will be responsible for on-site management and improvement of practices and activities. You will greatly contribute to the customer loyalty improvement of the client companies.
The customer service tech support will provide fast and useful technical assistance on computer systems. you will answer queries on basic technical issues and offer advice to resolve the issue.
One of the largest networking companies in the world is looking for Pre-sales consultant for their customer experience professional service. This position allows for frequent remote work as well as a very attractive salary package.
The Project Manager will be responsible for leading the team from initial engagement, planning, through to systemstest completion and transition. You will become a face behind an Narita Airport to elevate their operations with Facial Recognition system for airport customer self-service kiosks.
ソリューションエンジニアリングチームと協働し、高いカスタマーサービスをお客様へ提供して頂きます。ネットワークに関する深い経験は不問です。ネットワークの知識を深めたい方、大歓迎です!
As a User Access Manager, you will be supporting a two-factor authentication platform on an enterprise scale for a major Japanese company. Provide technical support, ensure a high quality of service, and interface with customers in both English and Japanese for one of the leading IT firms of the world.
ジョブアラートを設定するとCustomer Service 保険 IT・通信最新の求人情報をいち早くお届けします
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