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As a Quality Control Manager you will be responsible for distribution and repackaging of sealant and other aerospace related product, maintenance of quality management system. This position also works closely with teams of production and customer service.
* To get the department to provide service performance exceeding customers' expectations.* To drive service business to attain the department's booking/billing/profit plan.* To coach service technicians to improve skills and capability in approaching technical challenges and customer satisfaction.
The role will oversee the design and execution of talent acquisition strategies, including determining current staffing needs, developing strategies, leading employment branding initiatives, sourcing candidates, conducting recruitment processes, and assisting in employee retention and development.
The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.
You will oversee the Company's Diagnostic Solutions Global Service & Training (GST) function in Japan, ensuring high-quality service and support to customers on all Company's systems and instruments. This role involves leading and mentoring a team, managing day-to-day operations, and maintaining compliance with company standards and protocols.
The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.
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