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You will be providing support (B2B) to accommodation partners (hotels, apartments, hostels, etc.) through inbound and outbound calls and emails.
As a Front Desk Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. You will be responsible for assisting guests with check-in and check-out procedures, answering inquiries, resolving complaints, and providing general information about the hotel and local attractions.
Front office will welcome guests and handle check in-checkout, responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
The engagement associate will provide a high level of quality customer service by establishing and maintaining excellent client relations, acting as the face of the company's great services.
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