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This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.
We are seeking a dynamic and experienced individual to join our team as a Refund Counter Manager for our Tax-free shopping center located in Tokyo23. As the Refund Counter Manager, you will play a crucial role in the day-to-day operations of the Refund Counter, overseeing key departments such as sales, IT, HR, and Finance.
As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.
We're seeking a proactive Customer Service Manager to lead our support center operations, focusing on enhancing customer satisfaction and driving expansion into the Chinese market. The role involves managing workflow improvements, overseeing staff training, and ensuring high-quality service, requiring native-level proficiency in Japanese and Mandarin/Cantonese, along with at least one year of customer-facing experience.
As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.
The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.
Join our team as a Passenger Ticket Agent, where you will play a pivotal role in managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While focusing on Japanese clients, you'll also have the exciting opportunity to engage with foreign clients, emphasizing the importance of English communication skills.
As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan.
Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.
-Provide customer support to our exisitng customers [internationally & in Japan]-Communicate internally to solve the issue in a timely manner
We are a leading global organization operating an in-house contact center in Tokyo, Japan. Our company specializes in providing exceptional customer service solutions to clients worldwide. To enhance our operational efficiency, we are seeking a highly skilled Workforce Management Specialist who is fluent in both Japanese and English. This role offers an excellent opportunity to join a dynamic team and contribute to our continued success.
Are you an experienced leader with a passion for customer service? Join our dynamic team as a Team Leader for our Hotel Contact Center! We're seeking a proactive and detail-oriented individual to lead a team of 7-15 dedicated professionals, ensuring exceptional service delivery and operational excellence.
As the Supervisor of the Call Center and its operations, you will be responsible for on-site management and improvement of practices and activities. You will greatly contribute to the customer loyalty improvement of the client companies.
Front office will welcome guests and handle check in-checkout, responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
As a Front Desk Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. You will be responsible for assisting guests with check-in and check-out procedures, answering inquiries, resolving complaints, and providing general information about the hotel and local attractions.
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