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Provide end-to-end technical support, on-site support, and after-sales support through calls and emails. Responsibilities also include product testing, issue resolution of customer problems, SMB solution design and promotion, and other support tasks.
The roles include pre-sales technical assistance involving product recommendations and on-site support, as well as post-sales technical support, which entails handling SMB customer inquiries and issues through calls or email.
This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
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