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Process day-to-day sales orders from customers in the ERP system (Navision) by ensuring accuracy of allorders obtained via fax, e-mail and phone.
You will be providing support (B2B) to accommodation partners (hotels, apartments, hostels, etc.) through inbound and outbound calls and emails.
You will have the chance to utilize your experience to coach and drive the Team to achieve qualitative goals on a regular basis, provide systematic and well planned training, offer excellent service for and establish professional relationships with the company's partners, and represent the company's smooth and efficient operations.
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.
As a Front Desk Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. You will be responsible for assisting guests with check-in and check-out procedures, answering inquiries, resolving complaints, and providing general information about the hotel and local attractions.
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