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Enhance the brand image and the best customer service through brand events.
Drive strategic planning, execution, and budget achievement across the designated area, overseeing store managers and ensuring top-notch customer service in all stores.
As the Retail Excellence Manager, you will lead the execution of Retail Excellence Training, prioritising Customer Service and Store Management. Collaborate with the local Retail Team while adhering to HQ Retail Excellence guidelines, and ensure effective in-store coaching.
You will be in charge of overseeing the product performance and optimize strategies based on the company goals. You will play a big part in the company's growth by finding ways to provide the best customer experience.
This role involves managing digital workplace services, ensuring their reliability, efficiency, and quality, coordinating with stakeholders, monitoring KPIs, and implementing best practices, while also ensuring business goals and technical specifications align with internal and external stakeholders.
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
As the market leader, you will spearhead the business at the forefront, overseeing all general management activities, particularly focusing on the commercial aspect. Providing updates to headquarters from overseas.
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