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You will oversee the Company's Diagnostic Solutions Global Service & Training (GST) function in Japan, ensuring high-quality service and support to customers on all Company's systems and instruments. This role involves leading and mentoring a team, managing day-to-day operations, and maintaining compliance with company standards and protocols.
このポジションでは、創造的な環境で働きながら、ビジネスの成長を牽引し、強力な顧客関係を構築する機会が提供されます。革新と協力を重視したこの役割は、プロフェッショナルの成長を促進し、活気あるクリエイティブコミュニティ内で競争力のある福利厚生を提供します。日本でのオンボーディングを経て、その後台湾へ移動します。
We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.
Drive marketing strategy and preparation for the launch of new products and indications.
This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
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