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お客様のお出迎えと受付を行い、迅速で丁寧なサービスを提供していただきます。必要に応じてお客様のアップグレードを行うなど、ホテルのサービスを促進する役割もあり、ホテルの顔としてお客様の旅をより美しくできる非常にやりがいのあるポジションです。
日本国内・海外向けの駐在員のリロケーションサポートを行っていただきます。輸出・輸入に関するドキュメント、引っ越し業者との連携、駐在員の身の回りのサポートを行っていただきます。
ホテルサポートチームの品質管理担当のポジションです。会社の手順を遵守し、最前線のビジネス支援を提供ます。英語と日本語の両チームと緊密に連携し、電子メール、電話、チャットを通じて日々の案件処理を確認します。
Are you an experienced leader with a passion for customer service? Join our dynamic team as a Team Leader for our Hotel Contact Center! We're seeking a proactive and detail-oriented individual to lead a team of 7-15 dedicated professionals, ensuring exceptional service delivery and operational excellence.
We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.
インバウンド・アウトバウンド・カスタマーサービス・クオリティの4つのチームのマネージメントを行うポジションです。
Front office will welcome guests and handle check in-checkout, responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
We are seeking a dynamic and experienced individual to join our team as a Refund Counter Manager for our Tax-free shopping center located in Tokyo23. As the Refund Counter Manager, you will play a crucial role in the day-to-day operations of the Refund Counter, overseeing key departments such as sales, IT, HR, and Finance.
Join our team as a Passenger Ticket Agent, where you will play a pivotal role in managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While focusing on Japanese clients, you'll also have the exciting opportunity to engage with foreign clients, emphasizing the importance of English communication skills.
We are a leading global organization operating an in-house contact center in Tokyo, Japan. Our company specializes in providing exceptional customer service solutions to clients worldwide. To enhance our operational efficiency, we are seeking a highly skilled Workforce Management Specialist who is fluent in both Japanese and English. This role offers an excellent opportunity to join a dynamic team and contribute to our continued success.
As a Front Desk Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. You will be responsible for assisting guests with check-in and check-out procedures, answering inquiries, resolving complaints, and providing general information about the hotel and local attractions.
The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.
This role involves creating efficient schedules, monitoring service levels, and collaborating with team leaders to optimise staff movements. The company operates on a global scale, with the chance to gain international experience and work in multicultural environments.
Front Desk Associate will be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
We are seeking a highly skilled and experienced Executive Housekeeper to join our prestigious Luxury hotel in Tokyo. As an Executive Housekeeper, you will be responsible for ensuring the highest level of cleanliness, comfort, and aesthetics for our esteemed guests. The Ideal candidate will possess native-level proficiency in Japanese and business-level proficiency in English, along with a minimum of 2 years of relevant experience in a 5-star or luxury hotel.
As a Travel Manager, you will play a crucial role in managing tour operators and ensuring seamless travel experiences for our customers.
世界中で知られている認定企業のブランドを代表し、特定領域のポリシーやプロセスを説明しながら、卓越したカスタマーサービスを提供していただく、非常にやりがいのあるポジションです。
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