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The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.
The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.
In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties.You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience.Your goal is to contribute to improving customer experience and maximizing business results.
We're seeking a proactive Customer Service Manager to lead our support center operations, focusing on enhancing customer satisfaction and driving expansion into the Chinese market. The role involves managing workflow improvements, overseeing staff training, and ensuring high-quality service, requiring native-level proficiency in Japanese and Mandarin/Cantonese, along with at least one year of customer-facing experience.
In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business.
Are you an experienced leader with a passion for customer service? Join our dynamic team as a Team Leader for our Hotel Contact Center! We're seeking a proactive and detail-oriented individual to lead a team of 7-15 dedicated professionals, ensuring exceptional service delivery and operational excellence.
As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.
We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.
This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's processes, products, and sales techniques per region. This is an integral position that will play a key role in the company's client acquisition and retention strategy.
The Customer Support Specialist will be involved in escalating issues that require processing inquiries and replying to e-mails that the Customer Support Center department has difficulty answering. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.
As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.
As the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.
The roles involves the coordination and execution of disposal of onfidential information and sensitive documents and materials directly at the clients location, in order to comply with privacy regulations.
We are seeking a dynamic and experienced individual to join our team as a Refund Counter Manager for our Tax-free shopping center located in Tokyo23. As the Refund Counter Manager, you will play a crucial role in the day-to-day operations of the Refund Counter, overseeing key departments such as sales, IT, HR, and Finance.
As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.
Join our team as a Passenger Ticket Agent, where you will play a pivotal role in managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While focusing on Japanese clients, you'll also have the exciting opportunity to engage with foreign clients, emphasizing the importance of English communication skills.
As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan.
As the Client Service Center advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Maison standards. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written media), and ensuring that you develop a loyal client base and maximize each sales opportunity while working toward goals set forth by the company.
Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.
-Provide customer support to our exisitng customers [internationally & in Japan]-Communicate internally to solve the issue in a timely manner
We're seeking a bilingual Customer Project Manager to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.
As the Supervisor of the Call Center and its operations, you will be responsible for on-site management and improvement of practices and activities. You will greatly contribute to the customer loyalty improvement of the client companies.
We are a leading global organization operating an in-house contact center in Tokyo, Japan. Our company specializes in providing exceptional customer service solutions to clients worldwide. To enhance our operational efficiency, we are seeking a highly skilled Workforce Management Specialist who is fluent in both Japanese and English. This role offers an excellent opportunity to join a dynamic team and contribute to our continued success.
As a Front Desk Associate, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. You will be responsible for assisting guests with check-in and check-out procedures, answering inquiries, resolving complaints, and providing general information about the hotel and local attractions.
This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
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