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外資トップ医薬品メーカーでカスタマーサービスをリードし、お客様の受注に対応していただきます。世界中のネットワークを活用し、革新的な技術を進歩させていく非常にやりがいのあるポジションです。
外資トップ医薬品メーカーで受発注部門のカスタマーサービスチームを統括していただきます。世界中のネットワークを活用し、革新的な技術を進歩させていく非常にやりがいのあるポジションです。
In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties.You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience.Your goal is to contribute to improving customer experience and maximizing business results.
In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business.
Process day-to-day sales orders from customers in the ERP system (Navision) by ensuring accuracy of allorders obtained via fax, e-mail and phone.
保険会社内の新商品の導入に当たりコールセンターの拡大が予定されており、拡大に伴う企画運用、マネージメントを行うポジションです。
This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.
As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.
As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan.
This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.
This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.
In this role you will work in a small team to help process orders through SAP, coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.). Among many other various tasks, your goal will be to collaborate smoothly and effectively with other various teams internally and to support customers.
You will oversee the Company's Diagnostic Solutions Global Service & Training (GST) function in Japan, ensuring high-quality service and support to customers on all Company's systems and instruments. This role involves leading and mentoring a team, managing day-to-day operations, and maintaining compliance with company standards and protocols.
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