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In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business.
Our client is a large Technology Conglomerate business. They are looking for candidate who is with at least 5 years' experience in the Internet services/ software industry to join them.
Seeking a Project Manager to oversee the coordination of projects, provide support for programs, initiatives, and activities within the IT Infrastructure Department. Responsibilities include formulating projects and tasks that align with the organization's strategic objectives, as well as establishing and overseeing long-term goals. The role involves monitoring project operational plans and documenting meeting minutes and conclusions.
You will mainly work with global teams in India and Bangladesh.English environment.
The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.
Drive marketing strategy and preparation for the launch of new products and indications.
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