• Maintain contact with clients to obtain customer feedback regarding product/service quality;
• Oversee all post-sales services provided to clients to ensure customer satisfaction;
• Direct and coordinate the customer service operation to ensure clients are tended appropriately in line with set customer service standards.

Serves customers by identifying their needs and engineering adaptations of products, equipment and services.

Identify current and future customer service requirements by establishing personal rapport.

The role will be responsible for sales and services activities for customers in the assigned territory.

This position will be responsible for regional services team to create excellent customer experience whilst maximising services sales revenue.

• Work in alignment with the service level of the account or statement of work defined by the customer and the sales and services team, monitoring time, costs and deliverable
• Maintain customer satisfaction through strong project management and consulting skills

Primarily responsible for selling of consulting, implementation, development and managed services for ERP systems. The (Senior) Client Partner will work with the License Team, Services Managers and Delivery Teams to sell the services to the company's customers and prospects.