• お客様からの問い合わせに日本語または英語で対応(電話・メール・チャット)
• 各KPI達成、チームリーダーやマネージャーへの正確な報告

Director of Operations will organize and oversee the daily operations. Will ensure that our business is well-coordinated and productive by managing procedures and coaching team.

• Providing the excellent customer support service by phone or email for consumers
  
• Develop strong and sustainable customer relationships
  

The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.

My client is looking for a professional Call Center Manager to help their growing team improve their Customer Satisfaction! This role will also look at the option of outsourcing a large portion of the inbound calls to a BPO.

Operations Manager will be responsible for the management of a client inbound customer service, ensuring that the service provided achieves and exceeds contractual KPI goals.

The Contact Center Manager will lead the planning of new services and business improvements, process design, implementation planning, pilot operation progress management, and deployment to the vendor center in cooperation with related departments and vendors.

• Work in alignment with the service level of the account or statement of work defined by the customer and the sales and services team, monitoring time, costs and deliverable
• Maintain customer satisfaction through strong project management and consulting skills