お客様、社内からの問い合わせ、価格確認、販売可否、見積、注文、請求 など、営業や関係部署と連携し対応していただく部署の管理監督をしていただきます。またパフォーマンス向上やプロセス改善などに取り組んで頂きます。

顧客からの発注が入り次第、発注内容を製品を手配して頂くお仕事です。顧客からの発注事に製品仕様が変わる為、それに合わせて、サプライヤー、工場、品質管理、サプライチェーン、パッケージの企業などとコミュニケーションを取って頂き、製品を完成、出荷手配をかけて頂きます。

受発注、在庫管理のバックオフィス業務を中心に海外とのカンファレンス参加や海外出張にも行っていただきます。

SAPを使用しながら海外工場から輸入、顧客へ納品まで一連の流れで担っていただきます。製品は大手日系企業が何社も採用している安定感のある製品です。また、英語は必要要件として読み書き程度ですが、工場、社内の方とのコミュニケーションで使っていただく機会がございます。

海外のチームメンバーとともに、オーナー様からのお問い合わせに対応していただきます。マニュアルに従って回答する仕事ではなく、オーナー様の問い合わせ内容をしっかりと把握し、電話を切るまでに問題を完全に解決できるよう、知識、判断力、そしてコミュニケーション能力を使いこなすことが求められます

自動車業界のファイナンス企業にて成約検収を担っていただきます。営業より入ってくるケースについて、保険に関する書類作成、確認、承認、問い合わせ対応、支払い関連など一連の流れで対応していただきます。金融業界での知識を発揮しながら自動車業界に触れることが出来ます。

My client is looking for a junior SAP specialist to handle Customer queries and handle the order processing/invoicing. You will be working in a small but growing team, and will handle other project-related duties with regard to efficiency improvement etc.

Customer Service Country Manager will be responsible in overall leadership and management of customer service department in Japan.

As an ordering group and customer service specialist in the supply chain department of the hair cosmetics business in Japan, you will mainly handle all operations related to orders and sales report creation, and performs daily operations in collaboration with other personnel in the team.

Order Management Customer Service will manage and process sales orders and respond to customers inquiry for placing orders.Will handle projects and customer complaints

• Maintain contact with clients to obtain customer feedback regarding product/service quality;
• Oversee all post-sales services provided to clients to ensure customer satisfaction;
• Direct and coordinate the customer service operation to ensure clients are tended appropriately in line with set customer service standards.

Serves customers by identifying their needs and engineering adaptations of products, equipment and services.

Identify current and future customer service requirements by establishing personal rapport.

• Create commercial strategies for product lines, clearly quantifying the value associated with each product.
• Provide technical support to the Customer Service team, Sales team and customers

The role will be responsible for sales and services activities for customers in the assigned territory.

A Chinese oriented company provides products and solutions specialised in Auto-ID industry. They commit ourselves to delivering the best products and services to our customers. They are setting up sales company/office in Japan to cultivate new business opportunities in the market to grow business in the country, as well as provide better support to incumbent customers

As a Field Laser Engineer, you will be responsible for:

• Providing strong customer support of: on-site installation, servicing and repair of complex equipment and instruments (industrial laser technology)
• Acting as the customer contact on technical and service related problems, and support as necessary