自社サービスの利用促進・継続率向上等を目指し、自治体向け感染症対策管理システム又は製品のカスタマーサクセス業務

• プロダクトの技術的サポートを行う
  
• 顧客満足度の向上に努める
  

My client is looking for a Customer Service professional to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience.

Your role as a Customer Service Manager will focus around customer orders and their management, delivery management, inventory management, other customer service operations and supply chain operations. The business has been improving throughout the covid pandemic and they are forecasting in increased growth throughout Japan, which will provide you the opportunity to develop and expand your team for the future.

Your main focus in this role will be supporting the clients through phone/email with all requests. Sometimes the clients may visit the office or meet with you on video conferencing to understand product demonstration and how some of the products work.

My client is looking for an experienced Customer Service/Sales Assisant to join their growing team! Your focus will be to handle all the order processing, invoicing, as well as communication with their customers via email/telephone to solve all issues and answer queries.

My client is looking for a Customer Service professional for supporting all order processing and client support. This role focuses heavily on joint replacement medical product.

My client is looking for a Customer Service Manager professional to join their growing organization and to successfully manage the third party vendor. Your role will focus on directly managing about 4 subordinates, and also improving the Call Center KPI's of the outsourced vendor.

My client is looking for a customer service professional to support patients questions/queries after they have received their medical procedure. You will be the first point of contact and will also be providing support up to the clinical support team.

Lead and build customer service team. Address customer service request and follow up service activity with Regional and global team.

My client is looking for a versatile Customer Support specialist to handle various support and administrative duties for both clients and internal employees. Your role will focus on the scheduling and maintenance of clients products and machinery.

Provide technical support to customers. Work closely with sale team to drive customer service and sale.

As part of the Medical Information team you will handle inquiry handling and any associated activities within the business. Provide customer service and other responses to health care professionals, patients, and pharmaceutical clients.