- Tokyo 23 WardsPermanent¥6,000,000 - ¥10,000,000Foreign Multinational
- Will Lead the whole CS operations. Manage the whole team to be efficient and effective.
- Design the whole structure of the floor, Take information from the customers and report it to the HQ, take feedback from HQ and implement necessary actions.
Multinational Company!
Proven track record!
Save Job View Job - Tokyo 23 WardsPermanent¥8,000,000 - ¥10,000,000Foreign Multinational
This role will be responsible for driving results and productivity of the Customer Service team through effective management and communication. You will be responsible for the Customer Service team in Japan office and will work closely with the Global Director of Customer Service and local Senior Manager of Customer Excellence on the strategy, KPIs and escalated issues.
Join a leading retail/IT company
Great work-life balance
Save Job View Job - Tokyo 23 WardsPermanent¥7,000,000 - ¥8,200,000Foreign Multinational
Be responsible of expanding the current CS team.
Be part of a growing team
Join a famous luxury brand
Save Job View Job - YokohamaPermanent¥7,000,000 - ¥10,000,000Foreign Multinational
My client is looking for a Customer Service Manager professional to join their growing organization and to successfully manage the third party vendor. Your role will focus on directly managing about 4 subordinates, and also improving the Call Center KPI's of the outsourced vendor.
Excellent salary and work-life balance
Opportunity to implement new areas for the team
Save Job View Job - Tokyo 23 WardsPermanent¥5,000,000 - ¥8,000,000Foreign Multinational
My client is looking for an experience customer service manager/supervisor to step in and support a small, but growing team of currently two members. The pervious customer service team was outsourced, but now will be shifting to have a customer service team directly in the office. This role will also help with a new CRM implementation project that will be happening later this year.
Excellent growth in Japan and Asia market
Be part of leading projects within Customer Service
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Tokyo 23 WardsPermanent¥10,000,000 - ¥16,000,000Foreign MultinationalAs head of Customer service and customer experience, you will focus on problem resolution through data analytics and deliver outstanding operations outcomes, continuous process and product improvement.
Be one of the first employees in Japan
Build the CS strategy from scratch
Save Job View Job- Tokyo 23 WardsPermanent¥7,000,000 - ¥9,000,000Foreign Multinational
You will be the call center manager for Japan.
Be responsible for the call center
Report overseas
Save Job View Job - Tokyo 23 WardsPermanent¥8,000,000 - ¥12,000,000Foreign Multinational
You will be responsible for overseeing compliance, staffing, technology and reporting programs.
Be responsible for an inhouse call centre
You will have career progression opportunities to Director
Save Job View Job - FukuokaPermanent¥6,000,000 - ¥8,000,000Foreign Multinational
Operations Manager will be responsible for the management of a client inbound customer service, ensuring that the service provided achieves and exceeds contractual KPI goals.
Relocation Package is offered
Global company
Save Job View Job - YokohamaPermanent¥6,000,000 - ¥8,000,000Foreign Multinational
The Contact Center Manager will lead the planning of new services and business improvements, process design, implementation planning, pilot operation progress management, and deployment to the vendor center in cooperation with related departments and vendors.
Work for a pioneer center in Yokohama!
Exciting career opportunities
Save Job View Job - OkinawaPermanent¥6,000,000 - ¥8,000,000Foreign Multinational
The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.
Work for multinational company
We offer relocation package
Save Job View Job - OkinawaPermanentForeign Multinational
The contact center director will be responsible for the set up and continued operation with the support of the project team.
You will be responsible in building a new call center
Be based in Okinawa
Save Job View Job - YokohamaPermanentForeign Multinational
Call Center Manager will serve by planning and implementing call center strategies and operations; improving systems and processes.
Be part of our growing team!
Work for a fun working insurtech company!
Save Job View Job - Tokyo 23 WardsPermanentForeign Multinational
The successful candidate will be responsible in managing both operations process, embracing design, planning, control, performance improvement and operations strategy.
Global Business Services
Fun working environment
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Tokyo 23 WardsPermanent¥10,000,000 - ¥14,500,000Foreign MultinationalAs the Head of Customer Experience Operations, you will be responsible for building, scaling and managing high performing support team.
You have experience working for a BPO or as CS director
Be part of the biggest Cryptocurrency trading platform
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YokohamaPermanentForeign MultinationalThe Operations Director will be responsible for a global main client and will lead and grow a team of customer support in Japan.
Be responsible of one of their global accounts
Be part of a growing BPO
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