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Home>Customer Service>Customer Service>Call Center Manager / Director
16

Customer Service jobs in Customer Service - Call Center Manager / Director

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  • Head of Customer Service

    Tokyo 23 Wards
    Permanent
    ¥6,000,000 - ¥10,000,000
    Foreign Multinational
    • Will Lead the whole CS operations. Manage the whole team to be efficient and effective.
    • Design the whole structure of the floor, Take information from the customers and report it to the HQ, take feedback from HQ and implement necessary actions.





    • Multinational Company!

    • Proven track record!

    Save Job View Job
  • Customer Service Manager - Retail e-commerce company

    Tokyo 23 Wards
    Permanent
    ¥8,000,000 - ¥10,000,000
    Foreign Multinational

    This role will be responsible for driving results and productivity of the Customer Service team through effective management and communication. You will be responsible for the Customer Service team in Japan office and will work closely with the Global Director of Customer Service and local Senior Manager of Customer Excellence on the strategy, KPIs and escalated issues.

    • Join a leading retail/IT company

    • Great work-life balance

    Save Job View Job
  • Customer Service Manager - Luxury Brand [7.5M]

    Tokyo 23 Wards
    Permanent
    ¥7,000,000 - ¥8,200,000
    Foreign Multinational

    Be responsible of expanding the current CS team.

    • Be part of a growing team

    • Join a famous luxury brand

    Save Job View Job
  • Customer Service Manager for leading Healthcare company

    Yokohama
    Permanent
    ¥7,000,000 - ¥10,000,000
    Foreign Multinational

    My client is looking for a Customer Service Manager professional to join their growing organization and to successfully manage the third party vendor. Your role will focus on directly managing about 4 subordinates, and also improving the Call Center KPI's of the outsourced vendor.

    • Excellent salary and work-life balance

    • Opportunity to implement new areas for the team

    Save Job View Job
  • Customer Service Manager for Home Consumer Goods

    Tokyo 23 Wards
    Permanent
    ¥5,000,000 - ¥8,000,000
    Foreign Multinational

    My client is looking for an experience customer service manager/supervisor to step in and support a small, but growing team of currently two members. The pervious customer service team was outsourced, but now will be shifting to have a customer service team directly in the office. This role will also help with a new CRM implementation project that will be happening later this year.

    • Excellent growth in Japan and Asia market

    • Be part of leading projects within Customer Service

    Save Job View Job
  • Page Executive Logo

    Head of Customer experience and customer service [Multinational Startup] - be one of the first employee in Japan - 15M

    Tokyo 23 Wards
    Permanent
    ¥10,000,000 - ¥16,000,000
    Foreign Multinational

    As head of Customer service and customer experience, you will focus on problem resolution through data analytics and deliver outstanding operations outcomes, continuous process and product improvement.

    • Be one of the first employees in Japan

    • Build the CS strategy from scratch

    Save Job View Job
  • Call center manager for a Video Streaming service [9M]

    Tokyo 23 Wards
    Permanent
    ¥7,000,000 - ¥9,000,000
    Foreign Multinational

    You will be the call center manager for Japan.

    • Be responsible for the call center

    • Report overseas

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  • Call centre manager / contact centre manager [12M]

    Tokyo 23 Wards
    Permanent
    ¥8,000,000 - ¥12,000,000
    Foreign Multinational

    You will be responsible for overseeing compliance, staffing, technology and reporting programs.

    • Be responsible for an inhouse call centre

    • You will have career progression opportunities to Director

    Save Job View Job
  • Call Center Manager - Fukuoka - 8M

    Fukuoka
    Permanent
    ¥6,000,000 - ¥8,000,000
    Foreign Multinational

    Operations Manager will be responsible for the management of a client inbound customer service, ensuring that the service provided achieves and exceeds contractual KPI goals.

    • Relocation Package is offered

    • Global company

    Save Job View Job
  • Contact Center Manager

    Yokohama
    Permanent
    ¥6,000,000 - ¥8,000,000
    Foreign Multinational

    The Contact Center Manager will lead the planning of new services and business improvements, process design, implementation planning, pilot operation progress management, and deployment to the vendor center in cooperation with related departments and vendors.

    • Work for a pioneer center in Yokohama!

    • Exciting career opportunities

    Save Job View Job
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  • Call Center Operations Manager - Okinawa

    Okinawa
    Permanent
    ¥6,000,000 - ¥8,000,000
    Foreign Multinational

    The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.

    • Work for multinational company

    • We offer relocation package

    Save Job View Job
  • Build a call center in Okinawa - Call Center Director

    Okinawa
    Permanent
    Foreign Multinational

    The contact center director will be responsible for the set up and continued operation with the support of the project team.

    • You will be responsible in building a new call center

    • Be based in Okinawa

    Save Job View Job
  • Call Center Manager - Individual Contributor

    Yokohama
    Permanent
    Foreign Multinational

    Call Center Manager will serve by planning and implementing call center strategies and operations; improving systems and processes.

    • Be part of our growing team!

    • Work for a fun working insurtech company!

    Save Job View Job
  • Customer Operations Manager

    Tokyo 23 Wards
    Permanent
    Foreign Multinational

    The successful candidate will be responsible in managing both operations process, embracing design, planning, control, performance improvement and operations strategy.

    • Global Business Services

    • Fun working environment

    Save Job View Job
  • Page Executive Logo

    Head of Customer Experience Operations - Unicorn Cryptocurrency [14M JPY]

    Tokyo 23 Wards
    Permanent
    ¥10,000,000 - ¥14,500,000
    Foreign Multinational

    As the Head of Customer Experience Operations, you will be responsible for building, scaling and managing high performing support team.

    • You have experience working for a BPO or as CS director

    • Be part of the biggest Cryptocurrency trading platform

    Save Job View Job
  • Page Executive Logo

    BPO Operations Director [Urgent] - Customer Support

    Yokohama
    Permanent
    Foreign Multinational

    The Operations Director will be responsible for a global main client and will lead and grow a team of customer support in Japan.

    • Be responsible of one of their global accounts

    • Be part of a growing BPO

    Save Job View Job

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