• Tokyo 23 Wards
    Permanent
    ¥5,000,000 - ¥8,000,000
    Foreign Multinational

    My client is looking for an experience customer service manager/supervisor to step in and support a small, but growing team of currently two members. The pervious customer service team was outsourced, but now will be shifting to have a customer service team directly in the office. This role will also help with a new CRM implementation project that will be happening later this year.

    • Excellent growth in Japan and Asia market

    • Be part of leading projects within Customer Service

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  • Head of Customer experience and customer service [Multinational Startup] - be one of the first employee in Japan - 15M
    Tokyo 23 Wards
    Permanent
    ¥10,000,000 - ¥16,000,000
    Foreign Multinational

    As head of Customer service and customer experience, you will focus on problem resolution through data analytics and deliver outstanding operations outcomes, continuous process and product improvement.

    • Be one of the first employees in Japan

    • Build the CS strategy from scratch

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  • Yokohama
    Permanent
    ¥6,000,000 - ¥8,000,000
    Foreign Multinational

    The Contact Center Manager will lead the planning of new services and business improvements, process design, implementation planning, pilot operation progress management, and deployment to the vendor center in cooperation with related departments and vendors.

    • Work for a pioneer center in Yokohama!

    • Exciting career opportunities

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  • Fukuoka
    Permanent
    ¥6,000,000 - ¥8,000,000
    Foreign Multinational

    Operations Manager will be responsible for the management of a client inbound customer service, ensuring that the service provided achieves and exceeds contractual KPI goals.

    • Relocation Package is offered

    • Global company

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  • Okinawa
    Permanent
    ¥6,000,000 - ¥8,000,000
    Foreign Multinational

    The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.

    • Work for multinational company

    • We offer relocation package

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  • Okinawa
    Permanent
    Foreign Multinational

    The contact center director will be responsible for the set up and continued operation with the support of the project team.

    • You will be responsible in building a new call center

    • Be based in Okinawa

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  • Yokohama
    Permanent
    Foreign Multinational

    Call Center Manager will serve by planning and implementing call center strategies and operations; improving systems and processes.

    • Be part of our growing team!

    • Work for a fun working insurtech company!

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  • Tokyo
    Permanent
    Foreign Multinational

    Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents



    • Join a fast growing outsourced call center

    • Work from home

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  • Tokyo 23 Wards
    Permanent
    Foreign Multinational

    The successful candidate will be responsible in managing both operations process, embracing design, planning, control, performance improvement and operations strategy.

    • Global Business Services

    • Fun working environment

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