Work From Home Customer Support
Work From Home
Our client is an outsourcing company for world's leading customer experience management
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accoutns through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Take the extra mile to engage customers
- Manage customer inquiries through incoming calls and emails
- Must have Fiber Internet connection at home
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Custom environment - Work From Home
- More time with Family
- Career progression