Video Streaming call center manager [9M]
700万円 - 900万円
Be responsible for the call center
Our client is a leading video steaming service.
- You will be a people manager and have recruitment responsibilities.
- Work with the QA and training team to ensure our training program is fit for purpose and quality is monitored accurately
- Be the voice of our customers and provide regular feedback to other areas of the business
- Identify ways to reduce customer contact rates and project manage the implementation of the solutions
- In-depth analytical reporting of the centre's activity and user feedback
- Ensure all KPIs and SLAs are met
- Relationship management with key suppliers and partners
- Bilingual Japanese/English
- Extensive experience in people management and call center management (20+ agents)
- Experience analyzing data and providing accurate reports
Salary up to 9M