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Travel Industry: Customer Support position!

横浜市 外資系企業 年収 380万円 - 500万円 外資系企業 View Job Description
As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company!
  • 求人を保存
  • Unique company-provided benefits focused on employees wellbeing
  • Flexible and diverse work environment with great WFH structure

企業情報

Our client is a multinational travel company that employees thousands of people and deals with a great variety of service by applying cutting-edge technology that connects travelers all over the world.

職務内容

As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company! Among the main responsibilities:

  • Handle issues and concerns from customers, including operational issues, pricing / invoice queries, among others
  • Communicate with and report to Team Leaders and/or Manager for feedback and updates
  • Identify and communicate ways to improve the flow of operations
  • Listen attentively to customers needs and provide professional solutions for their requests
  • Perform office-based administrative duties whenever required
  • Maintain confidentiality about customers information and establish a trust-based relationship

You will get to join a very diverse, creative, and passionate Team that cares about excellence and is focused on growth.

理想の人材

The successful applicant is passionate about the industry and driven to build and maintain an excellent operational practices and relationships with key partners. In order to succeed in this position, the candidate presents the following credentials:

  • Passionate about Customer Service to provide help and support
  • Previous Customer Service experience ideal
  • Possessing a Bachelor's Degree
  • Team Player passionate and proactive about improving operational standards
  • Fluent level of Japanese language skills
  • Great command of the English language that will be used to communicate with customers and partners

条件・待遇

  • Flexible work environment with great WFH structure
  • Diverse and international environment
  • Unique company-provided benefits focused on employees wellbeing
コンタクト
Davide Capretta
求人番号
JN-102024-6570814
電話
+81 3 6832 8675

求人情報

分野
カスタマーサービス
職種
コールセンター
業界
レジャー・旅行・観光
勤務地
横浜市
雇用形態
正社員
担当コンサルタント
Davide Capretta
担当コンサルタントの電話番号
+81 3 6832 8675
求人番号
JN-102024-6570814
企業タイプ
外資系企業

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