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Travel Consultant - Japanese-Chinese Speaker!

Tokyo 23 Wards 外資系企業 ¥3,500,000 - ¥4,500,000 per year Foreign Multinational View Job Description
You will have the unique responsibility of managing inquiries from Japanese-cChinese clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-Chinese clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.
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  • Hybrid work set up!
  • International Team!

About Our Client

Global travel company.

Job Description

  • Manage inquiries from Japanese-Chinese clients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.
  • Build and maintain strong relationships with clients, understanding their travel preferences and requirements to provide personalized recommendations and solutions.
  • Stay updated on industry trends, travel regulations, and destination information to offer informed advice and support.
  • Collaborate with team members to optimize travel itineraries, resolve issues, and exceed client expectations.
  • Assist with administrative tasks such as processing payments, issuing tickets, and preparing travel documents accurately and efficiently.
  • Proactively follow up with clients post-travel to gather feedback, address any concerns, and foster long-term loyalty and satisfaction.

The Successful Applicant

  • Native-level proficiency in Japanese. Busines level in Chinese or vice versa
  • Strong communication skills, both written and verbal.
  • Ability to work in Tokyo 23.
  • Prior experience in the travel industry or customer service is preferred but not required.

What's on Offer

  • Hybrid Set up - has to be in the office during training though.
  • Monday to Friday, 9AM-6PM
Contact
Michelle Rosette
Quote job ref
JN-122023-6269460
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-122023-6269460
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.