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Training Specialist - Customer Service 6M

Tokyo 23 Wards 外資系企業 ¥3,600,000 - ¥6,000,000 per year Foreign Multinational View Job Description
The Trainer Specialist for Customer Service at our gaming company is tasked with developing and implementing comprehensive training programs for our customer support teams, covering onboarding, product support, and game updates. This role involves assessing KPIs, identifying training needs, and creating engaging materials to enhance the team's performance and ensure top-tier customer satisfaction.
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  • Work for international environment!
  • Promising career progression

About Our Client

Well-known Gaming Company

Job Description

  • Conducting comprehensive training programs for all customer service teams, covering onboarding, product support, game updates, and customer support.
  • Measuring key performance indicators (KPIs) such as CSAT and identifying areas for improvement.
  • Assessing training needs and developing training programs from scratch to address specific areas.
  • Creating engaging and effective training materials for both new and existing team members.

The Successful Applicant

To thrive in this role, you'll need:

  • A minimum of 1 year of training experience in a contact center, in-house, IT company, or customer service setting.
  • Native-level proficiency in Japanese.
  • Fluent in English.

What's on Offer

  • Competitive salary with performance-based bonuses.
  • Opportunities for career growth and professional development.
  • A vibrant and inclusive work culture.
  • Health and wellness programs.
Contact
Michelle Rosette
Quote job ref
JN-032024-6359286
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-032024-6359286
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.