Tier1.5 Support @ Global Software Vendor
東京23区
正社員
- 応募
- 求人を送信
- 求人を保存
Bullet points
Global Leader in Backup / Disaster Recovery Software
International Environment / Work-Life Balance / Competitive Salary Package
企業情報
My Client is a global technology company with Corporate Headquarters in Switzerland and International Headquarters in Singapore. Company develops on-premises and cloud software for backup, disaster recovery, and secure file sync and share and data access. Company has 18 offices worldwide. My Client has Cloud datacentre internationally, including the United States, France, Singapore, Japan, and Germany. In Japan Company currently 25 employees. They have started business in Japan 10 years ago and office location is in Roppongi Hills.
職務内容
- Communication with Company's Customers over email‚ phone, chat
- Resolution of Company's products usage problems remotely over email‚ phone, chat
- Remote assistance to Customers using TeamViewer, Remote Desktop or WebEx
- Issue verification, identification of workaround
- Provide service and support for corporate users and service providers and holding introductions to new users
- Explain detailed technical aspects/solutions to Customers and partners (resellers)
- Help Customers identify their issues‚ needs and requirements
- If requested, to fill in all the regulated forms and reports and provide them to an immediate manager in a timely manner
- Fulfill IT security issues, follow corporate security standards and requirements
理想の人材
- Advanced Japanese (oral and written skills close to that of native speaker)
- Business level of English (read and written skills)
- High technical competency in computers (hardware‚ software‚ network, security)
- Understanding of basic Customer service work peculiarities and procedures
- Willing to develop technical skills and knowledge
- Work closely with QA and Development on Customer issues
- Ability to work non business hours as requirement
Good to have:
- Advanced knowledge in *nix based systems
- Experience in working in Customer service‚ sales or other Customer focused businesses
- Knowledge, Experiences for Cloud solutions
- Experience in Cyber security
条件・待遇
- Working hours: 12.00-21.00 JST