Technical Support Representative

Tokyo 23 Wards Permanent ¥7,000,000 - ¥8,000,000 Foreign Multinational
  • An industry-leading maker which most of the people know about
  • Most innovative corporate social responsibility companies of 2021

About Our Client

Our client is a world-famous Swiss manufacture of personal computer and tablet accessories. As one of the largest makers in the industry, they have commitments to create great customer experiences and meanwhile design products in a sustainable way.

Job Description

  • Troubleshooting SW/HW issues via phone, email
  • Provide guidance for Tier 1 team
  • Collaborate with Tier 1 team on collecting new issues info and the voice from customers
  • Provide ad-hoc feedback of trends

The Successful Applicant

  • Experience of technical support(HW/SW)
  • B2B support experience
  • Japanese(Fluent) & English(business)
  • Knowledge of common IT technology/hardware/support ticketing systems (highly preferred)

What's on Offer

  • 4 days of Volunteer leaves
  • learning and development program for employee
  • company product discount
  • creative workplace
Contact
Yanman Lu
Quote job ref
4213542
Phone number
+813 6832 8948

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Yanman Lu
Consultant phone
+813 6832 8948
Job Reference
4213542
Company Type