Technical Support at IT company
700万円 - 800万円
Opportunity to be the part of the small team
Rapidly rowing company
Our client deliver the best in class mobile and IoT device management solutions. As they are growing rapidly, they have around 6 people in Japan and hiring for various positions.
- Provide telephone and email-based pre-sales and post-sales technical support for software products.
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
- Endeavour to respond to all customer requests in a timely manner while improving customer experience.
- Some travel, local and international may be required in a supporting role for events.
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 6+ years of relevant experience
- Must have experience working in the Japan market.
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols)
- Sound problem-solving abilities
- Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Fluent Japanese and conversation English.
- Attractive salary package and benefits.
- Solid career growth for the potential candidates.
- Good work life balance, fully working from home.