Technical Support at IT company

Tokyo Permanent ¥7,000,000 - ¥8,000,000 Foreign Multinational
  • Opportunity to be the part of the small team
  • Rapidly rowing company

About Our Client

Our client deliver the best in class mobile and IoT device management solutions. As they are growing rapidly, they have around 6 people in Japan and hiring for various positions.

Job Description

  • Provide telephone and email-based pre-sales and post-sales technical support for software products.
  • Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
  • Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
  • Endeavour to respond to all customer requests in a timely manner while improving customer experience.
  • Some travel, local and international may be required in a supporting role for events.

The Successful Applicant

  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
  • 6+ years of relevant experience
  • Must have experience working in the Japan market.
  • Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols)
  • Sound problem-solving abilities
  • Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
  • Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
  • Fluent Japanese and conversation English.

What's on Offer

  • Attractive salary package and benefits.
  • Solid career growth for the potential candidates.
  • Good work life balance, fully working from home.
Nabaraj Aryal
Quote job ref
Phone number
+81 3 6402 1543

Job summary

Job Type
Consultant name
Nabaraj Aryal
Consultant phone
+81 3 6402 1543
Job Reference
Company Type