Technical Support Engineer (Information Management System)

東京都 外資系企業 年収 800万円 - 1200万円 外資系企業 在宅可・ハイブリッド勤務可
  • World's leading industrial software company
  • Cutting-edge solutions

企業情報

  • Leading Industrial and Engineering solutions company, headquartered in London, UK.
  • Offering various services and products to help industrial enterprises to succeed in digital transformation and operate more seasonably and efficiently.
  • Company solutions include Cloud Data Management, Process Simulation, Factory Automation, Supply Chain Management, 3D Data Visualization, and more.
  • Clients are across various industries such as manufacturing, gas/oil energy, marine, ship building, infrastructure, and many more. The company is trusted by leading clients and two-thirds of industrial Fortune 500.

職務内容

  • Provide remote support to clients in Japan via phone, email, and web channels, solving complex technical challenges. Also, sometimes provide on-site support.
  • Understand customer needs and collaborate with relevant departments, including global teams, to enhance customer experience and product use.
  • Participate in comprehensive training, customer interactions, facility visits, and hands-on experience to gain expertise and exhibit product value to customers.
  • Teach customers how to use our software in public classes or develop peers as an internal instructor or job trainer.
  • Enhance technical skills with a solid foundation in our software, related software, and industry technologies.
  • Track and reproduce product issues to determine root problem.



理想の人材

  • Knowledge in Network and Security
  • Exposure in Window server and SQL
  • Fluent in Japanese and business level of English
  • Excellent technical problem solving skills and strong communication skills
  • Good to have: Work experience in software technical support, especially in data management, industrial software, or related fields

条件・待遇

  • International and diverse environment
  • Work at world's top industrial software company
  • Hybrid remote work
  • Flex working hour system
  • Benefits include but not limited to: Annual leaves, Maternity leave, Paternal leave, Life Insurance, Retirement allowance, Employee Benefits Club, Well-being Support, Learning Support, Company's Gift, Work anniversary leaves, etc.
コンタクト
Mana Chuabang
求人番号
JN-052024-6430824
電話
+81 3 6627 6080

求人情報

分野
IT
職種
ITサポート
業界
IT・通信
勤務地
東京都
雇用形態
正社員
担当コンサルタント
Mana Chuabang
担当コンサルタントの電話番号
+81 3 6627 6080
求人番号
JN-052024-6430824
企業タイプ
外資系企業
勤務形態
在宅可・ハイブリッド勤務可

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