検索に戻る

Technical Project Manager - Customer Success Platforms

東京23区 派遣社員 外資系企業 在宅可・ハイブリッド勤務可 求人詳細を見る
Manage end‑to‑end onboarding and technical support for complex ecosystem platform products, acting as the main technical point of contact for clients. Drive customer success in an international environment by improving processes, resolving issues with product teams, and helping clients maximize platform adoption and value.
  • High‑impact, client‑facing role
  • International, tech‑driven environment

企業情報

This client sits at the center of a large‑scale platform ecosystem, working across multiple products and business units to deliver solutions that create clear, measurable value for clients. The environment is highly international and collaborative, offering exposure to complex technical platforms, close work with product and engineering teams, and real influence over how customer success operations and digital platforms continue to evolve.

職務内容

  • Own end‑to‑end onboarding for complex platform products, ensuring smooth and timely client activation
  • Act as the primary technical point of contact, handling client inquiries and issue escalation
  • Collaborate closely with product, engineering, and sales teams to resolve challenges and improve adoption
  • Identify workflow bottlenecks and improve onboarding and support processes through automation
  • Build trusted client relationships and contribute feedback to product and ecosystem growth

理想の人材

  • Bachelor's degree in Computer Science, IT, MIS, or a related technical field
  • 5-8 years of experience in a technical, customer‑facing role (Technical CSM, TAM, Technical Support, etc.), preferably in SaaS or platform businesses
  • Proven experience onboarding clients to complex technical platforms and supporting post‑go‑live operations
  • Strong ability to understand technical systems quickly and act as the main technical contact for clients
  • Excellent communication and stakeholder management skills across product, engineering, and business teams
  • Strong problem‑solving, analytical, and multitasking skills in a fast‑paced environment
  • Business Japanese and business‑level English (TOEIC 800+ or equivalent)

条件・待遇

  • International, collaborative environment working closely with global product and engineering teams
  • Competitive, market‑aligned compensation for senior technical customer‑facing roles
  • High‑impact platform role with hands‑on involvement in complex systems, automation, and AI‑driven process improvement
コンタクト
Riko Ichio
求人番号
JN-052026-7008310
電話
+81 3 6627 6091

求人情報

分野
IT
職種
プロジェクトマネジメント
業界
IT・通信
勤務地
東京23区
雇用形態
派遣社員
担当コンサルタント
Riko Ichio
担当コンサルタントの電話番号
+81 3 6627 6091
求人番号
JN-052026-7008310
企業タイプ
外資系企業
勤務形態
在宅可・ハイブリッド勤務可

ダイバーシティ＆インクルージョン

マイケル・ペイジでは、多様性を受け入れるだけではなく、多様性のある社会づくりに取り組んでいます。あらゆるバックグラウンドの方からの応募を歓迎すると同時に、すべての人が自分らしく働けるようなインクルーシブな職場構築も支援しています。採用プロセスにおいて、お困りの方やサポートが必要な方がいましたら、お気軽にご連絡ください。