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Team Manager for Concierge Company in Tokyo!

Tokyo 23 Wards 外資系企業 ¥4,500,000 - ¥6,500,000 per year Foreign Multinational View Job Description
The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.
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  • Hybrid Work Environment
  • Promising career progression

About Our Client

Global Concierge Company.

Job Description

Responsibilities:

  • Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
  • Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular appraisals and ad-hoc catch-ups.
  • Manage other areas of operations including Quality Assurance (QA) and complaints handling.
  • Oversee team attendance, return to work meetings, overtime planning, and sign-off.
  • Support and drive career development plans for each employee.
  • Conduct business analysis using tools like Tableau to identify root causes and plan solutions.
  • Cultivate team morale and culture through praise, support, recognition, and encouragement.

The Successful Applicant

  • Minimum 1 year people management experience in any customer facing role.
  • Experience in KPI manaement, coaching and/or training
  • Native level in Japanese and Fluent in English
  • Amenable to work in Shiftwork including weekends.

What's on Offer

Benefits:

  • Hybrid work environment upon passing probation
  • International work environment.
  • Work from anywhere in the world: Up to 2 months, with a maximum of 4 weeks per occasion, can be taken twice a year.
  • Paid holidays: 10 days per year.
  • Fifth-year milestone: 1 month holiday.
  • Work from home allowance: Additional 9,000 JPY monthly.
Contact
Michelle Rosette
Quote job ref
JN-042024-6389630
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Travel Agent
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-042024-6389630
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.