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Team Manager for Concierge Company in Tokyo!

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  • Hybrid Work Environment
  • Promising career progression

About Our Client

Global Concierge Company.

Job Description

Responsibilities:

  • Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
  • Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular appraisals and ad-hoc catch-ups.
  • Manage other areas of operations including Quality Assurance (QA) and complaints handling.
  • Oversee team attendance, return to work meetings, overtime planning, and sign-off.
  • Support and drive career development plans for each employee.
  • Conduct business analysis using tools like Tableau to identify root causes and plan solutions.
  • Cultivate team morale and culture through praise, support, recognition, and encouragement.

The Successful Applicant

  • Minimum 1 year people management experience in any customer facing role.
  • Experience in KPI manaement, coaching and/or training
  • Native level in Japanese and Fluent in English
  • Amenable to work in Shiftwork including weekends.

What's on Offer

Benefits:

  • Hybrid work environment upon passing probation
  • International work environment.
  • Work from anywhere in the world: Up to 2 months, with a maximum of 4 weeks per occasion, can be taken twice a year.
  • Paid holidays: 10 days per year.
  • Fifth-year milestone: 1 month holiday.
  • Work from home allowance: Additional 9,000 JPY monthly.
Contact
Michelle Rosette
Quote job ref
JN-042024-6389630
Phone number
+813 6832 8698

Job summary

Function
カスタマーサービス
Specialisation
旅行代理店
What is your area of specialisation?
レジャー・旅行・観光
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-042024-6389630
Company Type
外資系企業