Back to search

Team Lead Customer Support - Securities Company

Tokyo 23 Wards 日系企業 ¥7,500,000 - ¥10,000,000 per year Foreign Multinational View Job Description
You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.
  • Save Job
  • Global job scope and career advancement options
  • Dynamic, international, and flexible work environment

About Our Client

Our client is a global investment firm.

Job Description

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.Among the Main Responsibilities:

  • Supervision and control of Team's performance, providing feedback and improvement plans
  • Team scheduling
  • Providing customer service to all clients through calls and chats
  • Communicate and coordinate with Teams abroad for reports

The Successful Applicant

The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications:

  • Customer service experience in the Financial Services industry
  • JSDA license holders
  • Experience with Team supervision, including arranging schedules, checking and improving staff performance
  • Resilient attitude to cope with objections/pushback and provide solutions
  • High business level of Japanese (both verbal and written)
  • Good English language skills to communicate with Teams abroad

What's on Offer

  • Very good work-life-balance
  • Flat working culture
  • International job scope working with Teams abroad
Contact
Davide Capretta
Quote job ref
JN-042024-6393859
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Management & Support
What is your area of specialisation?
Financial Services
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-042024-6393859
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.