Start on 14th of December - Call center [URGENT]
横浜市
正社員
300万円 - 310万円
- 応募
- 求人を送信
- 求人を保存
Bullet points
Start working asap
Work in a friendly environment
企業情報
Our client is a multinational business process outsourcing and will support a hotel accommodation provider.
職務内容
- Manage inbound calls and emails
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
理想の人材
- Proven customer service experience (face to face or by phone)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
条件・待遇
- Competitive Monthly Incentive Program
- Paid leave
- Younger generation in the organization