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Start on 14th of December - Call center [URGENT]

Yokohama
Permanent
¥3,000,000 - ¥3,100,000
  • Apply
  • Email Job
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Bullet points

  • Start working asap

  • Work in a friendly environment

About Our Client

Our client is a multinational business process outsourcing and will support a hotel accommodation provider.

Job Description

  • Manage inbound calls and emails
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

The Successful Applicant

  • Proven customer service experience (face to face or by phone)
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

What's on Offer

  • Competitive Monthly Incentive Program
  • Paid leave
  • Younger generation in the organization
Contact:
Mathieu Amand
Quote job ref: 4164731
+81 3 6832 8927
Save Job
Apply
Start on 14th of December - Call center [URGENT]

Job summary

Function:Customer Service
Specialisation:Call Center
Industry:Leisure, Travel & Tourism
Location:Yokohama
Contract Type:Permanent
Salary:¥3,000,000 - ¥3,100,000
Company Type:Foreign Multinational
Consultant name:Mathieu Amand
Consultant phone:+81 3 6832 8927
Job Reference:4164731

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