Start on 14th of December - Call center [URGENT]
Yokohama
Permanent
¥3,000,000 - ¥3,100,000
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About Our Client
Our client is a multinational business process outsourcing and will support a hotel accommodation provider.
Job Description
- Manage inbound calls and emails
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
The Successful Applicant
- Proven customer service experience (face to face or by phone)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
What's on Offer
- Competitive Monthly Incentive Program
- Paid leave
- Younger generation in the organization